Payment and Refund Policy
Payment and Refund Policy
Thank you for choosing our store to purchase original books! We appreciate your support and aim to make the purchasing process as convenient and transparent as possible. Please review our payment and refund policy below:
1. Payment
We offer two payment methods for your convenience:
- Through the website: You can securely complete your payment directly through our website using various payment methods (credit/debit cards, electronic wallets, etc.).
- Direct payment via bank details: If you prefer, you can pay directly using our bank details. Please contact us for the necessary account information.
Payments are processed securely to ensure the safety of your data.
2. Order Processing
Once you make a payment, we will send you a confirmation of payment receipt and begin processing your order. Your book will be shipped to the provided address within the next business days. Delivery time depends on your location and the chosen delivery method.
3. Refunds and Returns
We carefully inspect all books before shipping to ensure high-quality products. However, if you receive a damaged or defective item, you are entitled to a return or refund.
3.1 Return Conditions:
- Returns are accepted within 14 days of receipt, provided the item has not been used and is in its original condition.
- A return is possible only with proof of purchase (receipt or order confirmation).
- If the book is defective or damaged during shipping, we will cover the return shipping costs.
3.2 Refunds:
- In case of a return, we will refund the purchase amount to the same payment method used at checkout within 7 business days.
- If you cancel the order before it is shipped, we will also issue a full refund.
3.3 Exceptions:
- Refunds are not accepted if the book has been damaged due to customer negligence or has been used.
4. Additional Conditions
- Returns or refunds do not apply to digital products (e-books) once the purchase is completed and the book has been downloaded.
- If you do not receive your order within the specified time due to a delivery service error, we will help resolve the issue, but we are not responsible for delays caused by the delivery service.
We are committed to providing the best service and customer satisfaction. If you have any questions or need assistance, please feel free to contact our support team.
Contact Information:
Email: artbarvy@gmail.com
Phone: +38095 647 74 80
Thank you for your purchase!